Privacy Policy
**Panaleco Freight & Trade Ltd**
**Last Updated: 13 October 2026**
## 1. Introduction
Panaleco Freight & Trade Ltd ("Panaleco", "we", "us", or "our") is committed to protecting your privacy and ensuring that your personal data is handled securely, responsibly, and transparently.
This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, https://www.panaleco.com, contact us, request a quotation, or use our freight forwarding, transportation, logistics, and customs clearance services.
We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and applicable data protection laws of the Republic of Cyprus.
## 2. Data Controller
The data controller responsible for processing your personal information is:
**Panaleco Freight & Trade Ltd**
**Limassol Office:**
115 Omonoias Avenue, Paroutis Building, 3rd Floor, 3045, Limassol, Cyprus
**Larnaca Office:**
22 Nitse Street, Ria Court 9, Office 302, 6046, Larnaca, Cyprus
**Email:** lefteris@panaleco.com
**Telephone:** +357 2556 7540
**Website:** https://www.panaleco.com
For privacy-related enquiries or requests concerning your personal data, please contact us using the details above.
## 3. Personal Data We Collect
When you interact with our website or submit a quotation request, we may collect the following information:
**Personal and Contact Information**
- First and last name
- Email address
- Telephone number
- Company name and business contact details, where applicable
**Shipping and Quotation Information**
- Shipment origin and destination
- Pickup and delivery addresses
- Type, weight, dimensions, and description of goods
- Shipping requirements and delivery instructions
- Consignor and consignee details
- Additional information voluntarily provided through quotation forms or correspondence
**Technical Information**
When you access our website, certain technical information may be processed, including your IP address, browser type, device information, and website access logs, where collected by our hosting and security systems.
We ask that you do not submit unnecessary sensitive personal information through our quotation forms.
## 4. How We Use Your Personal Data
We process personal information for the following purposes:
- To receive, review, and respond to quotation requests.
- To calculate and provide freight, logistics, transportation, or customs clearance quotations.
- To communicate with you regarding your enquiry or requested services.
- To coordinate shipments and related services where you proceed with a quotation.
- To communicate with relevant logistics partners, carriers, and customs authorities when necessary.
- To comply with applicable legal, customs, accounting, and regulatory obligations.
- To maintain website security, prevent misuse, and protect our legitimate business interests.
Submitting a quotation request does not automatically subscribe you to marketing communications.
## 5. Legal Basis for Processing
Under the GDPR, we process personal data where one or more of the following legal bases apply:
**Pre-contractual Steps and Contractual Necessity (Article 6(1)(b))**
Where you request a quotation in your personal capacity, processing may be necessary to take steps at your request before entering into a contract or to perform a contract.
**Legitimate Interests (Article 6(1)(f))**
Where you contact us on behalf of a business, or where necessary to maintain communications, protect our systems, and manage legitimate business operations, we may rely on our legitimate interests, provided these do not override your rights and freedoms.
**Legal Obligations (Article 6(1)(c))**
We may process information to comply with applicable laws, including customs, financial, tax, and regulatory requirements.
**Consent (Article 6(1)(a))**
Where consent is legally required, such as for certain optional cookies or electronic marketing activities, we will request it separately. You may withdraw such consent at any time.
## 6. Quotation Forms
Our website provides forms through which visitors may request quotations for freight forwarding, inland transportation, customs clearance, and related services.
Information submitted through these forms will be used to evaluate your requirements, prepare a quotation, and communicate with you about your enquiry.
Certain information may be necessary to prepare an accurate quotation. If required details are not provided, we may be unable to respond fully to your request.
We may contact you by email or telephone using the information you provide.
If you provide personal data relating to another individual, such as a consignor, consignee, or delivery contact, please ensure that you are authorised to share it and that the individual has been appropriately informed.
## 7. Sharing of Personal Data
We do not sell personal data.
Where necessary for our business activities, we may share relevant information with:
- Shipping companies, airlines, freight carriers, and transportation providers.
- Customs authorities and other competent public authorities.
- Freight forwarding agents, logistics partners, and overseas representatives.
- IT, hosting, email, and technical service providers.
- Professional advisers or regulatory bodies where legally required.
We share only the information reasonably necessary for the relevant purpose and require appropriate data protection safeguards where applicable.
## 8. International Data Transfers
As an international freight forwarding and logistics company, our services may involve countries outside the European Economic Area (EEA).
Where personal data must be transferred internationally, we will ensure that the transfer complies with applicable GDPR requirements, including the use of relevant adequacy decisions, appropriate safeguards such as Standard Contractual Clauses, or another lawful transfer mechanism where applicable.
## 9. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or to comply with applicable legal obligations.
Our Terms & Conditions provide for a general retention period of one year for communications and information relating to services provided.
Certain records may be retained for longer where necessary to comply with legal, customs, accounting, taxation, or regulatory requirements, or to establish, exercise, or defend legal claims.
At the end of the relevant retention period, personal data will be securely deleted or anonymised, unless continued retention is legally required.
## 10. Data Security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, accidental loss, or unlawful destruction.
Access to personal information is restricted to authorised personnel and relevant service providers who require such access for legitimate business purposes.
Although we take reasonable precautions to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.
## 11. Cookies and Website Technologies
Our website may use cookies or similar technologies that are necessary for website functionality, security, and the operation of online forms.
Where optional analytics, advertising, or other non-essential tracking technologies are used, we will provide appropriate information and obtain consent where required by applicable law.
You may also manage cookies through your browser settings. Disabling certain essential cookies may affect website functionality.
Further information about specific cookies and their purposes will be provided where applicable.
## 12. Your Rights Under the GDPR
Subject to applicable legal conditions and exceptions, you have the following rights:
- **Right of Access:** Request access to the personal data we hold about you.
- **Right to Rectification:** Request correction of inaccurate or incomplete information.
- **Right to Erasure:** Request deletion of your personal data where legally applicable.
- **Right to Restrict Processing:** Request restrictions on how your data is processed.
- **Right to Data Portability:** Receive certain personal data in a structured, commonly used, machine-readable format.
- **Right to Object:** Object to processing based on legitimate interests, including any direct marketing.
- **Right to Withdraw Consent:** Withdraw consent at any time where processing is based on consent.
- **Rights Regarding Automated Decisions:** Exercise applicable rights in relation to solely automated decisions that produce legal or similarly significant effects.
To exercise any of these rights, please contact us at lefteris@panaleco.com.
We will respond in accordance with applicable GDPR requirements, generally within one month of receiving your request.
## 13. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of websites operated by third parties. We encourage visitors to review the privacy policies of any external websites they access.
## 14. Children's Privacy
Our website and services are intended for individuals and businesses seeking freight forwarding, logistics, and related services.
We do not knowingly collect personal data from children through our quotation forms.
If we become aware that personal data has been collected from a child without an appropriate legal basis, we will take the necessary steps to address the situation.
## 15. Complaints
If you have concerns about how your personal data is processed, we encourage you to contact us first so that we can address your concerns.
You also have the right to lodge a complaint with the competent supervisory authority.
**Office of the Commissioner for Personal Data Protection — Republic of Cyprus**
Website: https://www.g
**Last Updated: 13 October 2026**
## 1. Introduction
Panaleco Freight & Trade Ltd ("Panaleco", "we", "us", or "our") is committed to protecting your privacy and ensuring that your personal data is handled securely, responsibly, and transparently.
This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, https://www.panaleco.com, contact us, request a quotation, or use our freight forwarding, transportation, logistics, and customs clearance services.
We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and applicable data protection laws of the Republic of Cyprus.
## 2. Data Controller
The data controller responsible for processing your personal information is:
**Panaleco Freight & Trade Ltd**
**Limassol Office:**
115 Omonoias Avenue, Paroutis Building, 3rd Floor, 3045, Limassol, Cyprus
**Larnaca Office:**
22 Nitse Street, Ria Court 9, Office 302, 6046, Larnaca, Cyprus
**Email:** lefteris@panaleco.com
**Telephone:** +357 2556 7540
**Website:** https://www.panaleco.com
For privacy-related enquiries or requests concerning your personal data, please contact us using the details above.
## 3. Personal Data We Collect
When you interact with our website or submit a quotation request, we may collect the following information:
**Personal and Contact Information**
- First and last name
- Email address
- Telephone number
- Company name and business contact details, where applicable
**Shipping and Quotation Information**
- Shipment origin and destination
- Pickup and delivery addresses
- Type, weight, dimensions, and description of goods
- Shipping requirements and delivery instructions
- Consignor and consignee details
- Additional information voluntarily provided through quotation forms or correspondence
**Technical Information**
When you access our website, certain technical information may be processed, including your IP address, browser type, device information, and website access logs, where collected by our hosting and security systems.
We ask that you do not submit unnecessary sensitive personal information through our quotation forms.
## 4. How We Use Your Personal Data
We process personal information for the following purposes:
- To receive, review, and respond to quotation requests.
- To calculate and provide freight, logistics, transportation, or customs clearance quotations.
- To communicate with you regarding your enquiry or requested services.
- To coordinate shipments and related services where you proceed with a quotation.
- To communicate with relevant logistics partners, carriers, and customs authorities when necessary.
- To comply with applicable legal, customs, accounting, and regulatory obligations.
- To maintain website security, prevent misuse, and protect our legitimate business interests.
Submitting a quotation request does not automatically subscribe you to marketing communications.
## 5. Legal Basis for Processing
Under the GDPR, we process personal data where one or more of the following legal bases apply:
**Pre-contractual Steps and Contractual Necessity (Article 6(1)(b))**
Where you request a quotation in your personal capacity, processing may be necessary to take steps at your request before entering into a contract or to perform a contract.
**Legitimate Interests (Article 6(1)(f))**
Where you contact us on behalf of a business, or where necessary to maintain communications, protect our systems, and manage legitimate business operations, we may rely on our legitimate interests, provided these do not override your rights and freedoms.
**Legal Obligations (Article 6(1)(c))**
We may process information to comply with applicable laws, including customs, financial, tax, and regulatory requirements.
**Consent (Article 6(1)(a))**
Where consent is legally required, such as for certain optional cookies or electronic marketing activities, we will request it separately. You may withdraw such consent at any time.
## 6. Quotation Forms
Our website provides forms through which visitors may request quotations for freight forwarding, inland transportation, customs clearance, and related services.
Information submitted through these forms will be used to evaluate your requirements, prepare a quotation, and communicate with you about your enquiry.
Certain information may be necessary to prepare an accurate quotation. If required details are not provided, we may be unable to respond fully to your request.
We may contact you by email or telephone using the information you provide.
If you provide personal data relating to another individual, such as a consignor, consignee, or delivery contact, please ensure that you are authorised to share it and that the individual has been appropriately informed.
## 7. Sharing of Personal Data
We do not sell personal data.
Where necessary for our business activities, we may share relevant information with:
- Shipping companies, airlines, freight carriers, and transportation providers.
- Customs authorities and other competent public authorities.
- Freight forwarding agents, logistics partners, and overseas representatives.
- IT, hosting, email, and technical service providers.
- Professional advisers or regulatory bodies where legally required.
We share only the information reasonably necessary for the relevant purpose and require appropriate data protection safeguards where applicable.
## 8. International Data Transfers
As an international freight forwarding and logistics company, our services may involve countries outside the European Economic Area (EEA).
Where personal data must be transferred internationally, we will ensure that the transfer complies with applicable GDPR requirements, including the use of relevant adequacy decisions, appropriate safeguards such as Standard Contractual Clauses, or another lawful transfer mechanism where applicable.
## 9. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or to comply with applicable legal obligations.
Our Terms & Conditions provide for a general retention period of one year for communications and information relating to services provided.
Certain records may be retained for longer where necessary to comply with legal, customs, accounting, taxation, or regulatory requirements, or to establish, exercise, or defend legal claims.
At the end of the relevant retention period, personal data will be securely deleted or anonymised, unless continued retention is legally required.
## 10. Data Security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, accidental loss, or unlawful destruction.
Access to personal information is restricted to authorised personnel and relevant service providers who require such access for legitimate business purposes.
Although we take reasonable precautions to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.
## 11. Cookies and Website Technologies
Our website may use cookies or similar technologies that are necessary for website functionality, security, and the operation of online forms.
Where optional analytics, advertising, or other non-essential tracking technologies are used, we will provide appropriate information and obtain consent where required by applicable law.
You may also manage cookies through your browser settings. Disabling certain essential cookies may affect website functionality.
Further information about specific cookies and their purposes will be provided where applicable.
## 12. Your Rights Under the GDPR
Subject to applicable legal conditions and exceptions, you have the following rights:
- **Right of Access:** Request access to the personal data we hold about you.
- **Right to Rectification:** Request correction of inaccurate or incomplete information.
- **Right to Erasure:** Request deletion of your personal data where legally applicable.
- **Right to Restrict Processing:** Request restrictions on how your data is processed.
- **Right to Data Portability:** Receive certain personal data in a structured, commonly used, machine-readable format.
- **Right to Object:** Object to processing based on legitimate interests, including any direct marketing.
- **Right to Withdraw Consent:** Withdraw consent at any time where processing is based on consent.
- **Rights Regarding Automated Decisions:** Exercise applicable rights in relation to solely automated decisions that produce legal or similarly significant effects.
To exercise any of these rights, please contact us at lefteris@panaleco.com.
We will respond in accordance with applicable GDPR requirements, generally within one month of receiving your request.
## 13. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of websites operated by third parties. We encourage visitors to review the privacy policies of any external websites they access.
## 14. Children's Privacy
Our website and services are intended for individuals and businesses seeking freight forwarding, logistics, and related services.
We do not knowingly collect personal data from children through our quotation forms.
If we become aware that personal data has been collected from a child without an appropriate legal basis, we will take the necessary steps to address the situation.
## 15. Complaints
If you have concerns about how your personal data is processed, we encourage you to contact us first so that we can address your concerns.
You also have the right to lodge a complaint with the competent supervisory authority.
**Office of the Commissioner for Personal Data Protection — Republic of Cyprus**
Website: https://www.g